Swiggy & Zomato Only
We do not operate our own self-delivery bike fleet. Orders are fulfilled through Swiggy and Zomato’s high-density rider networks for maximum speed.
8–12 Min Assembly
When an order arrives, our kitchen begins searing and frying immediately. The meal is boxed and sealed just as the rider pulls into the dispatch bay.
Zero-Sog™ Carton
Unidirectional steam chimneys exhaust trapped moisture while preserving core heat (>68°C) so your crust never arrives limp or soggy.
1. Exclusively Aggregator-Powered Delivery
To ensure the fastest possible door-to-door transit times, friedstack partners directly with India’s leading on-demand logistics networks:
Swiggy Express
Optimized for live tracking, Bolt express slots, and priority delivery routing directly to your apartment or tech campus.
Order on SwiggyZomato Live
Integrated with Zomato Gold privileges, on-time delivery guarantees, and real-time fleet telemetry.
Order on Zomato2. Active Delivery Zones & Coverage Radius
Orders are prepared and dispatched from our primary South Chennai cloud kitchen facility:
Facility Location: No.2, 1st Main Road, Devaraj Nagar, Sholinganallur, Chennai 600119
Operating Hours: 11:00 AM – 1:00 AM (Midnight shift active 7 days a week)
Our designated delivery radial spans approximately 7–9 kilometers, covering:
- Core OMR IT Corridor: Sholinganallur, Karapakkam, Semmancheri, Navalur, Thalambur.
- Suburban Tech Parks: ELCOT SEZ, Pacifica Tech Park, Siruseri SIPCOT entrance corridor.
- Adjacent Residential Zones: Perungudi (South), Thoraipakkam, Medavakkam (East), Uthandi (ECR Link).
Note: Delivery radius is dynamically managed by Swiggy and Zomato algorithms based on active rider availability, traffic congestion on OMR, and severe rain/weather conditions.
3. Estimated Transit Times (SLA)
| Distance from Hub | Kitchen Prep Time | Transit Estimate | Total Doorstep Time |
|---|---|---|---|
| 0 – 3 km (Sholinganallur, Karapakkam) | 8 – 10 mins | 10 – 15 mins | 20 – 25 mins |
| 3 – 6 km (Navalur, Semmancheri, Thoraipakkam) | 8 – 10 mins | 15 – 20 mins | 25 – 32 mins |
| 6 – 9 km (Perungudi, Medavakkam, Siruseri) | 8 – 10 mins | 20 – 28 mins | 30 – 40 mins |
4. Zero-Sog™ Packaging & Tamper Evident Seals
Standard restaurant containers trap evaporated steam inside the box. Within 12 minutes, that humidity re-condenses into water droplets, soaking the crispy coating into mush.
friedstack deploys custom-die-cut virgin food-grade paperboard cartons equipped with unidirectional moisture exhaust chimneys. These engineered vents let ambient moisture escape into the rider’s thermal bag while trapping radiant heat inside.
- Tamper-Evident Safety Seal: Every bag is sealed with a serialized security sticker at the dispatch hatch. If this seal is ruptured upon delivery, do not accept the package.
- Zero Plastic Hot Contact: Hot burgers and fried chicken rest exclusively on breathable greaseproof parchment and virgin unbleached kraft board.
5. Delays, Spillages & Order Disputes
Because payment processing, GPS rider dispatch, and doorstep handovers are executed by Swiggy and Zomato, any in-transit delivery issues (e.g., rider delays, wrong doorstep delivery, damaged carrier bags) can be resolved instantly inside the platform apps:
- Swiggy Orders: Open the Swiggy App › Go to Orders › Tap "Help / Support" for automated one-tap compensation or replacement.
- Zomato Orders: Open the Zomato App › Select Active Order › Tap "Support" to chat with customer care.