Terms of Service

01. Web Platform

Informational Showcase

friedstack.com serves as an architectural culinary showcase, nutrition index, and franchise partnership portal.

02. Food Ordering

Aggregator Governed

All consumer food purchases, checkouts, payments, and doorstep deliveries are contracted through Swiggy and Zomato.

03. Intellectual Asset

Proprietary Brand

All recipes, buttermilk brining IP, carton chimney designs, and trademarked names are legally protected assets of friedstack.

1. Acceptance of Terms

By accessing or using the friedstack.com website or reviewing our culinary specifications, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you may refrain from using our digital platform.

2. Food Goods, Quality & Immediate Consumption Notice

friedstack products (including The Stack Pro, smash brioche burgers, bone-in fried chicken, chicken tenders, french fries, and crafted mojitos) are prepared fresh to order under rigorous food safety and hygiene protocols.

Critical Consumption Advisory: Because our items are fried to achieve calibrated crust crunch (320 kPa acoustic resistance) and juicy thermal core retention, all food items should be consumed immediately upon delivery. Reheating in a microwave is discouraged as it turns crust soggy; if necessary, reheat in a preheated convection oven or air fryer at 180°C for 3–4 minutes.

Allergen Warning: Our kitchen processes wheat/gluten, milk/dairy products, egg, and soy. Customers with acute hypersensitivities must review our Nutritional & Allergen Guide before ordering.

3. Third-Party Aggregator Services (Swiggy & Zomato)

friedstack operates as a merchant partner on Swiggy and Zomato. When you order friedstack products:

The contract for sale, processing of payment, and physical transport is governed by the respective platform terms of Swiggy (Bundl Technologies Pvt Ltd) or Zomato (Eternal Ltd).
Prices listed on aggregator apps may reflect platform packaging charges, surge delivery fees, or localized discounts set in conjunction with platform algorithms.
Payment failures, UPI timeouts, or rider dispatch delays must be initiated through the aggregator’s customer support feature.

4. Pricing, Taxes & Invoicing

All food pricing displayed on Swiggy and Zomato storefronts is in Indian Rupees (INR) and includes or explicitly details applicable Goods and Services Tax (GST) in accordance with the Central Goods and Services Tax Act, 2017. Delivery fees, rain surge fees, and platform convenience fees are determined by the aggregators.

5. Intellectual Property Rights

The visual identity, brand name "friedstack", logo marks, graphic assets, photography, CSS stylesheets, packaging designs (including the Zero-Sog™ moisture-venting carton), and proprietary culinary techniques are the exclusive intellectual property of friedstack.

No content from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without express prior written consent from friedstack management.

6. Limitation of Liability & Disclaimer

While we strive for 100% accuracy in our nutritional and operational data, website content is provided "as is" without warranties of any kind. friedstack is not liable for indirect, punitive, or consequential damages resulting from third-party courier handling once a tamper-sealed package has been handed over at the kitchen dispatch bay.

7. Governing Law & Jurisdiction

These Terms of Service and any contractual disputes arising from the use of our services shall be governed by and construed in accordance with the laws of the Republic of India. The courts located in Chennai, Tamil Nadu shall have exclusive jurisdiction over any disputes.

Corporate Correspondence:
Legal & Compliance Dept, friedstack
Store IN600119/1, No.2, 1st Main Road, Devaraj Nagar, Sholinganallur, Chennai 600119, Tamil Nadu, India.
Email: [email protected]