Zero Card Storage
All financial checkout occurs strictly inside Swiggy and Zomato. friedstack never receives, processes, or stores your credit cards or UPI PINs.
Ephemeral Dispatch
Customer contact details received on kitchen kitchen display systems (KDS) are used only for packing and handover verification, then auto-scrubbed.
Cloudflare Security
Our website uses Cloudflare network edge encryption to stop malicious bots and safeguard infrastructure with zero invasive ad tracking.
1. About friedstack & Operating Model
friedstack ("friedstack", "we", "us", or "our") operates high-velocity cloud kitchens based in Chennai, India. We specialize in precision-engineered fried chicken, burgers, fries, sandwiches, and beverages. Because our kitchens have no front-of-house dine-in facilities, customer transactions are primarily routed through licensed delivery aggregator partners: Bundl Technologies Private Limited (Swiggy) and Eternal Limited (Zomato).
2. Information We Receive & Process
We restrict data collection to what is strictly necessary to prepare your food and fulfill dispatch orders:
- Order Fulfillment Metadata: When you place an order on Swiggy or Zomato, the aggregator transmits an encrypted order manifest to our Kitchen Display System (KDS), including ordered items, dietary customizations, order ID, delivery rider identification, and temporary masked phone numbers where applicable.
- Business & Franchise Inquiries: When you submit an inquiry through our Partner or Careers forms, we collect your name, email address, phone number, city, and business background.
- Technical Telemetry: When you browse friedstack.com, our server edge logs anonymous HTTP request headers (IP address, browser user-agent, operating system) solely for DDoS mitigation, load balancing, and performance optimization.
3. How We Use Your Information
Your information is utilized solely for legitimate operational purposes:
- Assembling your order accurately and adhering to any noted allergen precautions.
- Coordinating with delivery riders for prompt dispatch and handover.
- Responding to franchise inquiries, cloud kitchen partnership requests, and vendor applications.
- Protecting the security and availability of our web infrastructure against automated abuse.
4. Data Retention & Security Measures
We apply strict data minimization principles:
- Kitchen Logs: Daily kitchen order dockets and KDS slips are purged within 72 hours of completed dispatch.
- Network Encryption: All web traffic is forced over HTTPS with TLS 1.3 encryption and HSTS headers.
- Access Control: Administrative access to cloud kitchen metrics and partner records is restricted to authorized personnel with multi-factor authentication (MFA).
5. Rights Under the Digital Personal Data Protection Act (DPDP 2023)
Under Indian law, you have the right to request access to any personal information we hold about you, request rectification of inaccurate data, or request erasure of your inquiry records from our system.
For orders placed via Swiggy or Zomato, please note that the primary data fiduciary for your payment and account profile is the respective platform. You can exercise account-level rights directly within their respective mobile applications.
6. Contact & Grievance Redressal
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Governance desk:
Email: [email protected]
Address: friedstack Hub (Store IN600119/1), No.2, 1st Main Road, Devaraj Nagar, Sholinganallur, Chennai 600119, Tamil Nadu, India.